1. Provider, scope and agreement
These business-to-business service terms are offered by David Duff, trading as Studio8022, Asprou Potamou 1, Oikia 2, Agios Georgios Peyias, 8570, Cyprus (Studio8022, we or us), to the business merchant identified by its Shopify shop (you). They apply only to RotaPilot. Contact support@studio8022.com. Studio8022 is an independent provider, not Shopify.
The agreement consists of this version of these terms and the app-specific data-processing agreement. The privacy notice explains data handling; it is not consent to marketing. Shopify’s platform and billing agreements remain separate.
An authorised representative must accept the identified version expressly through a supported acceptance control or a written agreement with us. Viewing this page, installing before these terms were presented, or approving Shopify’s billing terms is not recorded by us as acceptance of this agreement. Existing agreements are not replaced retrospectively. Contact us to arrange written acceptance where no in-app control is available.
2. What the app does—and its limits
RotaPilot provides scheduling, staff access, availability and leave requests, shift swaps, online attendance, corrections and reviewed timesheet exports. The merchant remains the employer and makes employment, pay and leave decisions. RotaPilot is not payroll, employment-law advice, certification of working-time compliance or proof of a person’s physical presence. Check timezones, published shifts and recorded hours. Preserve required employment records before deletion. Do not enter diagnoses, special-category information or unnecessary sensitive details in notes. Staff permissions and invitation/recovery controls remain the merchant’s responsibility.
Only features actually available in your supported plan/configuration are supplied. Roadmaps, demonstrations and test results are not a promise of unreleased features or App Store approval.
3. Your responsibilities
You must have authority to connect the shop, appoint users and provide processing instructions. Maintain appropriate notices and a lawful basis for personal data, verify recipients, grant only necessary access and promptly revoke access no longer required. Keep credentials private. You are responsible for lawful business decisions and checking outputs before acting.
Do not use the app unlawfully, attempt to access another shop’s information, evade safeguards or send unsolicited marketing through operational messaging features. Do not submit payment credentials, unnecessary customer data or sensitive personal information in free-text fields or support requests.
4. Plans, trials, billing and refunds
Starter is US$14.99 per month for up to 15 unarchived staff and one active location. Archiving retains history; merely revoking sign-in does not free a staff place. An eligible subscription has a trial of up to seven days.
Shopify displays the price, interval, trial eligibility and any taxes before approval. That approved subscription controls billing; free development-store testing does not establish a live-store price. No charges are started by reading these terms. We do not receive card credentials.
Cancel through the applicable Shopify subscription controls or uninstall the app. Pausing features, revoking a user or stopping use alone does not cancel billing. Previously incurred charges may remain payable under Shopify’s billing arrangements. Ask support@studio8022.com to investigate billing errors or refund requests. Mandatory rights and Shopify’s applicable refund mechanisms are not excluded; there is no blanket non-refundable rule here.
5. Service care, support and changes
We will provide the service with reasonable care and skill. Shopify and infrastructure dependencies can affect availability. We do not guarantee uninterrupted service or a particular financial outcome. Report faults to support@studio8022.com, supplying the app, shop domain, time and a minimal example—not passwords or unnecessary personal data.
We may maintain or change the service for security, compatibility or improvement, giving reasonable notice of material adverse changes where practicable. Material agreement changes require notice and the acceptance required by applicable law; publication alone does not retrospectively change an accepted version. Urgent safety restrictions may take effect immediately, with explanation as soon as practicable.
6. Data, ownership and confidentiality
You retain rights in your merchant data. You permit only the processing necessary to provide the configured service and follow lawful instructions. We retain rights in our software and branding and give you a limited right to use the app for authorised shops while entitled to access it. Neither party acquires ownership of the other’s data or intellectual property.
Each party must protect the other’s non-public information using appropriate care and disclose it only for the agreement, to authorised advisers/personnel under confidentiality obligations, or as law requires. Public, independently developed and lawfully received information is excluded. The data-processing agreement takes precedence for instructed personal-data processing.
7. Suspension, cancellation and exit
You may end use and cancel through Shopify. Export required records before uninstalling. We may suspend affected access proportionately for a material breach, security threat or unpaid subscription, providing notice and an opportunity to remedy where reasonably possible. Suspension is not permission to use retained data for unrelated purposes.
The app-specific privacy notice and processing agreement explain uninstall, return/deletion and restricted recovery copies. Uninstalling is not a guarantee of instant deletion from every provider or recovery system. Ask us to verify the outcome of a return/deletion request. Confidentiality, accrued obligations and required data protections continue for as long as relevant after termination.
8. Responsibility and disputes
Each party remains responsible for loss for which it is legally liable. Nothing excludes fraud, deliberate misconduct, death or personal injury caused by negligence, or any liability, statutory right or remedy that cannot lawfully be excluded. These terms do not impose a blanket waiver of data-protection rights or transfer our own legal responsibilities to you.
The laws of the Republic of Cyprus govern this agreement, subject to mandatory protections and applicable data-protection law. Please contact support@studio8022.com first about a dispute. Competent courts and statutory remedies remain available; no mandatory arbitration or waiver of regulator complaints is imposed. If a provision is unenforceable, the remainder continues to the extent permitted by law. Neither party may transfer the agreement in a way that removes the other’s mandatory rights.